When you place your order on JSN.studio, you are welcome to return any item using our return policy. Refunds will be issued in the same form of payment and shipping costs are non-refundable. Please note that we may not refund an item that is sent without any return paperwork.
An item should be returned within 14 days of its delivery date, unused and in its original packaging. Items purchased on sale are not eligible for return. Our branded boxes are considered to be part of the product and must be returned with the item. This is also to ensure that the item arrives back to us undamaged. Returns that are damaged or soiled may not be accepted and may be sent back to you without a refund.
To complete a return email firstname.lastname@example.org with your order number and reason for return. We will email you with a return confirmation number which must be included in the package. Return packages must be mailed within 14 days of receiving your return confirmation number. Returns mailed more than 14 days after the date of your return confirmation will not be accepted.